Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you register for an account, create or update your profile, post product or service listings, submit requests for quotation, send messages to other users, or contact our support team. This includes personal information such as your name, email address, company name, business registration details, phone number, physical address, and role within your organization.

We also collect information automatically when you access or use the Platform. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, time and date of visits, time spent on pages, referring URLs, and interactions with Platform features such as search queries, clicks on listings, and messages sent and received. We may use cookies, web beacons, and similar technologies to collect this information.

Additionally, we may collect information from third-party sources, such as publicly available business databases, trade associations, and identity verification services, for purposes of enhancing our services, verifying user identities, and maintaining the safety and integrity of the Platform. We may also receive information about you from other users who provide feedback or reports related to their interactions with you on the Platform.

2. How We Use Information

We use the information we collect to operate, maintain, and improve the Platform, including providing and personalizing your experience, processing your transactions, facilitating communication between users, and delivering customer support. Your information enables us to match buyers with relevant suppliers, display appropriate product listings, and provide trade-related insights and recommendations tailored to your business needs.

We also use your information to communicate with you about your account, your activities on the Platform, and changes to our services. This includes sending transactional notifications, security alerts, and updates about your listings, messages, or RFQs. With your consent, we may also send you promotional communications, newsletters, and marketing materials about products, services, and features that may be relevant to your business interests.

Furthermore, we use information to detect, prevent, and address fraud, unauthorized activities, and other violations of our Terms of Service; conduct analytics and research to improve Platform performance and user experience; comply with legal obligations and respond to lawful requests from public authorities; and enforce our agreements and protect the rights, property, and safety of Impexly, our users, and the public.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only as necessary to provide and improve the Platform, to facilitate transactions between users, and to comply with legal obligations. When you engage with other users through the Platform, certain information from your profile, such as your name, company name, and business contact details, will be visible to those users to enable business communication.

We may share your information with trusted third-party service providers who perform services on our behalf, such as hosting providers, payment processors, identity verification services, email delivery services, and analytics providers. These service providers are contractually obligated to process your information only in accordance with our instructions and to maintain appropriate security measures. They are not authorized to use your personal information for their own purposes.

We may also disclose your information if required by law, court order, or government regulation; to protect the rights, property, or safety of Impexly, our users, or the public; in connection with a corporate transaction such as a merger, acquisition, or sale of assets; or with your explicit consent. In the event of a corporate transaction, your information may be transferred to the acquiring entity, and we will notify you of any change in ownership or use of your personal data.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of data in transit using TLS/SSL protocols, encryption of sensitive data at rest, secure access controls and authentication mechanisms, regular security audits and vulnerability assessments, and employee training on data protection and privacy best practices.

Your account is protected by password-based authentication, and we strongly encourage you to use a strong, unique password and to enable any additional security features we may offer, such as two-factor authentication. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify affected users without undue delay and in accordance with applicable legal requirements. We will provide information about the nature of the breach, the data involved, and the steps we are taking to address the situation and prevent future incidents. We will also cooperate with relevant regulatory authorities as required by law.

5. Cookies and Tracking

The Platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and deliver personalized content. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in during sessions, and understand how you interact with the Platform. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period.

We use cookies for essential Platform functions (such as authentication and session management), analytics purposes (to understand how users navigate and use the Platform), and to remember your preferences and settings. We may also use third-party analytics services, such as Google Analytics, to collect and analyze usage data. These third-party services may use their own cookies to gather information about your use of the Platform.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling or blocking certain cookies may affect the functionality of the Platform and limit your ability to use some features. For more information about how we use cookies, please refer to our Cookie Policy, which is incorporated into this Privacy Policy by reference.

6. User Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area and the California Consumer Privacy Act (CCPA) for residents of California, USA. These rights may include the right to access, receive a copy of, and know the categories of personal information we collect about you.

You also have the right to request correction of inaccurate or incomplete personal information, deletion of your personal information (subject to certain exceptions, such as when retention is required for legal compliance or legitimate business purposes), restriction of processing in certain circumstances, data portability (receiving your personal data in a structured, commonly used, and machine-readable format), and to object to or opt out of the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@impexly.com. We will respond to your request within the timeframes required by applicable law (typically within 30 days). We may need to verify your identity before processing your request. Please note that certain exemptions may apply, and we may not be able to fulfill your request in all circumstances. We will explain our reasoning if we are unable to accommodate your request.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights and safety of Impexly, our users, and the public. The specific retention periods for different categories of data may vary based on the purpose for which the data was collected and applicable legal requirements.

Account-related information, including your registration details and profile data, is retained for the duration of your account and for a period of up to two (2) years after account closure to address potential disputes or inquiries. Transaction records, including RFQ submissions, quotation responses, and communications, are retained for up to five (5) years from the date of the transaction in accordance with business record-keeping requirements and applicable trade regulations.

Usage data and analytics information are retained for up to three (3) years for analytical and improvement purposes, after which they are anonymized or deleted. When your personal information is no longer needed for the purposes described in this Privacy Policy or as required by law, we will securely delete or anonymize it. We implement appropriate measures to ensure that data retained beyond its active use period remains protected against unauthorized access.

8. Third-Party Links

The Platform may contain links to third-party websites, services, and resources that are not owned or controlled by Impexly. These links are provided solely for your convenience and to provide additional information or context. The inclusion of any link on the Platform does not imply our endorsement, sponsorship, or recommendation of the linked website or its content, products, or services.

Impexly has no control over and assumes no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. When you click on a link to an external site, you are leaving the Platform and are subject to the privacy policy and terms of use of the destination site. We strongly encourage you to review the privacy policies of any third-party sites you visit through links on the Platform.

If you believe that any third-party link on our Platform leads to a website that engages in unlawful activities or violates your rights, please contact us so that we can evaluate the link and take appropriate action. We reserve the right to remove any third-party link from the Platform at any time and for any reason, without prior notice.

9. Children's Privacy

The Platform is intended for use by businesses and professionals engaged in international trade and commerce. It is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. By using the Platform, you represent and warrant that you are at least 18 years of age. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately.

If we discover that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete that information from our systems. If you believe that a minor has provided personal information to us through the Platform, please contact us at privacy@impexly.com with the relevant details, and we will promptly investigate and take appropriate action.

We are committed to complying with applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA) in the United States and equivalent legislation in other jurisdictions. Our data collection practices are designed to prevent the collection of information from children, and we maintain procedures to respond to and investigate any reports of underage registration or data collection.

10. Changes to Policy

Impexly reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on the Platform with a revised "Last updated" date. Depending on the nature of the changes, we may also send you an email notification to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should discontinue use of the Platform and request that your account be terminated.

Material changes that may warrant additional notice include, but are not limited to, changes in the categories of personal information we collect, the purposes for which we use your information, the third parties with whom we share your information, or your rights regarding your personal information. We will make reasonable efforts to ensure that any material changes are clearly communicated to you before they take effect.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, we encourage you to reach out to our dedicated privacy team. We are committed to transparency and will respond to all inquiries in a timely and thorough manner.

We will acknowledge receipt of privacy-related requests within five (5) business days and will provide a substantive response within thirty (30) days, or as required by applicable law. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.